Ridgeway Grandfather Instruction Manual download pdf (Page 13)

LIMITED WARRANTY

This product has been manufactured using only the very finest of materials and has been thoroughly tested prior to leaving our manufacturing

facility.

Ridgeway Clock Company warrants to the original consumer/purchaser or recipient that this product will be free from defects in material and

workmanship under normal use and service for a period of two years from date of purchase. Ridgeway Clock’s obligation under this warranty shall

be limited to repairing the product with new or renewed components or, at its option, replacing it with a new or renewed product. This warranty

does not include damage to product or components resulting from abuse, accident, alteration, climatic/environmental conditions, damage beyond

normal use, freight damage, mishandling, misuse, or unauthorized repair.

RIDGEWAY CLOCK COMPANY DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF

THIS WARRANTY OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT ONLY FOR THE DURATION

OF THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED,

(INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitation on how long an implied warranty lasts

so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which

vary from state to state.

SERVICE INFORMATION

Before pursuing service, ensure that all instructions provided with your product have been carefully followed. These instructions will provide

detailed information to answer most questions. Contact the Ridgeway web site (www.ridgewayclocks.com) for a list of frequently asked questions

that may conveniently resolve your problem or answer your questions.

In the unlikely event that your clock appears to be malfunctioning or requires repair, in NORTH AMERICA

please call one of our Repair Technicians

at (616) 748-2650. OUTSIDE NORTH AMERICA

please call your distributor or agent. If they determine that the problem cannot be easily resolved,

they will help locate a Service Center in your area.

Before calling, please have the following information available. The model number and serial number can be found on the Product Information

Label (see General Information.)

Model Number: ______________

Serial Number: ______________

Date Purchased: ______________

Where Purchased: ______________

Brief Description of Problem:___________________________________________________________________________________________________________

______________________________________________________________________________________________________________________________________

Please also have these instructions and the sales receipt or other comparable proof of original purchase available at the time of your call.

Most problems can be quickly resolved without returning the clock for service.

PROCEDURES TO OBTAIN REPAIR SERVICE

1. Contact the Dealer from whom you originally purchased the product or an Authorized Service Center. Service charges will not be

paid for any repairs not performed by an Authorized Service Center.

You will be required to provide a

copy

of the sales receipt or other comparable proof of original purchase to obtain warranty service.

3. Provide the Dealer/Service Center with the model number and serial number and a complete description of the problem. The

Dealer/Service Center will make arrangements with you to service the product and/or to order any required parts.

Dealers and Service Centers do not need prior authorization for service and repairs. The Dealer/Service Center will provide the necessary

service and charge the party responsible within the guidelines of the limited warranty.

5. Return Authorization is required for all returns. If you have been given authorization to return the product, you will be provided with

a Return Authorization number (RA#). Please include this Return Authorization number

, above your name, on the address label.

Also include a copy

(original receipts should never be submitted as they can not be returned) of the sales receipt or other comparable

proof of original purchase. Returns without prior authorization or proof of purchase may be subject to additional charges and delays.

If a return is necessary, please package clock in the ORIGINAL packaging. Failure to properly pack the clock may cause damage that is

not covered under warranty.

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Ridgeway Grandfather Instruction Manual Page 13

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